Concentrix Jobs Gurugram
Are you passionate about delivering top-notch customer service and driving sales growth? Join our team as a Customer Support / Sales Executive. We’re looking for an energetic and result-oriented individual to bridge the gap between our customers and our business. You will be the frontline representative, ensuring that our customers have a seamless experience while also contributing to sales targets! Concentrix Jobs Gurugram
Concentrix Key Responsibilities’
Customer Support: Provide prompt, efficient, and personalized support to customers via phone, email, live chat, and social media. Respond to inquiries regarding products, services, orders, and policies. Concentrix
Sales Generation: Engage potential clients through excellent customer interaction and convert leads into sales. Maintain a deep understanding of our product offerings and suggest the best solutions to customers.
Relationship Management: Develop strong relationships with existing customers by understanding their needs, offering timely support, and upselling or cross-selling additional products when appropriate.
Complaint Resolution: Handle customer complaints with patience and professionalism, ensuring that issues are resolved in a way that enhances customer satisfaction and retention.
Follow-up: Ensure timely follow-up on customer queries, sales leads, and post-sale services. Monitor customer feedback and suggest improvements for our products and services.
Data Entry & Reporting: Maintain detailed records of customer interactions, sales activities, and any challenges faced, using CRM tools or spreadsheets. Provide regular reports on customer satisfaction, sales targets, and feedback.
Team Collaboration: Work closely with other departments such as marketing, product development, and technical support to address customer needs, align on promotions, and resolve complex inquiries.
Concentrix Skills and Qualification’s
Communication: Excellent verbal and written communication skills are essential for clear interaction with customers and team members.
Salesmanship: Strong ability to understand customer needs, pitch relevant products, and close sales deals.
Problem-solving: Demonstrate creative problem-solving skills to handle customer complaints and sales challenges effectively.
CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software for tracking and managing customer information, inquiries, and sales’
Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment, from addressing customer concerns to generating sales.
Product Knowledge: Strong understanding of the company’s products or services, ensuring that you can provide detailed and accurate information to customers,,
Team Player: Ability to work well in a team-oriented environment and collaborate with colleagues to provide the best customer experience.
Key Competencies,
- Customer-Centric Mindset: Prioritize customer satisfaction at all times, ensuring every interaction is positive and valuable’
- Results-Driven: Demonstrate a keen focus on meeting and exceeding sales targets while delivering exceptional customer service’
- Emotional Intelligence: Handle challenging situations and customer complaints calmly, maintaining professionalism at all times’
- Attention to Detail: Ensure all customer interactions are accurately recorded, and all customer needs are addressed without oversight’
?Experience & Education Requirements’
- Educational Qualification: Bachelor’s degree in Business, Marketing, or a related field preferred.
- Experience: 1-3 years of experience in customer support or sales roles, preferably in a B2C or B2B environment. Experience in using CRM systems and digital communication platforms is an advantage.
» Interested candidate Drop Resume 8744839822 to WhatsApp Message?
IBM Why Join Us?
- Growth Opportunities: We provide ample room for career development and growth within our company. As we expand, so will your role.
- Innovative Culture: Be part of a team that values creativity, innovation, and customer satisfaction’
- Incentives & Bonuses: Attractive sales commissions and performance bonuses await those who exceed their targets,,
Apply Now! If you’re motivated to deliver excellence in customer service and sales, and are ready to take your career to the next level, we’d love to hear from you’ Join our dynamic team and help us drive success through outstanding customer experiences.
Concentrix Jobs Gurugram
Are you passionate about delivering top-notch customer service and driving sales growth? Join our team as a Customer Support / Sales Executive. We’re looking for an energetic and result-oriented individual to bridge the gap between our customers and our business. You will be the frontline representative, ensuring that our customers have a seamless experience while also contributing to sales targets! Concentrix Jobs Gurugram
Concentrix Key Responsibilities’
Customer Support: Provide prompt, efficient, and personalized support to customers via phone, email, live chat, and social media. Respond to inquiries regarding products, services, orders, and policies. Concentrix
Sales Generation: Engage potential clients through excellent customer interaction and convert leads into sales. Maintain a deep understanding of our product offerings and suggest the best solutions to customers.
Relationship Management: Develop strong relationships with existing customers by understanding their needs, offering timely support, and upselling or cross-selling additional products when appropriate.
Complaint Resolution: Handle customer complaints with patience and professionalism, ensuring that issues are resolved in a way that enhances customer satisfaction and retention.
Follow-up: Ensure timely follow-up on customer queries, sales leads, and post-sale services. Monitor customer feedback and suggest improvements for our products and services.
Data Entry & Reporting: Maintain detailed records of customer interactions, sales activities, and any challenges faced, using CRM tools or spreadsheets. Provide regular reports on customer satisfaction, sales targets, and feedback.
Team Collaboration: Work closely with other departments such as marketing, product development, and technical support to address customer needs, align on promotions, and resolve complex inquiries.
Concentrix Skills and Qualification’s
Communication: Excellent verbal and written communication skills are essential for clear interaction with customers and team members.
Salesmanship: Strong ability to understand customer needs, pitch relevant products, and close sales deals.
Problem-solving: Demonstrate creative problem-solving skills to handle customer complaints and sales challenges effectively.
CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software for tracking and managing customer information, inquiries, and sales’
Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment, from addressing customer concerns to generating sales.
Product Knowledge: Strong understanding of the company’s products or services, ensuring that you can provide detailed and accurate information to customers,,
Team Player: Ability to work well in a team-oriented environment and collaborate with colleagues to provide the best customer experience.
Key Competencies,
- Customer-Centric Mindset: Prioritize customer satisfaction at all times, ensuring every interaction is positive and valuable’
- Results-Driven: Demonstrate a keen focus on meeting and exceeding sales targets while delivering exceptional customer service’
- Emotional Intelligence: Handle challenging situations and customer complaints calmly, maintaining professionalism at all times’
- Attention to Detail: Ensure all customer interactions are accurately recorded, and all customer needs are addressed without oversight’
?Experience & Education Requirements’
- Educational Qualification: Bachelor’s degree in Business, Marketing, or a related field preferred.
- Experience: 1-3 years of experience in customer support or sales roles, preferably in a B2C or B2B environment. Experience in using CRM systems and digital communication platforms is an advantage.
» Interested candidate Drop Resume 8744839822 to WhatsApp Message?
IBM Why Join Us?
- Growth Opportunities: We provide ample room for career development and growth within our company. As we expand, so will your role.
- Innovative Culture: Be part of a team that values creativity, innovation, and customer satisfaction’
- Incentives & Bonuses: Attractive sales commissions and performance bonuses await those who exceed their targets,,
Apply Now! If you’re motivated to deliver excellence in customer service and sales, and are ready to take your career to the next level, we’d love to hear from you’ Join our dynamic team and help us drive success through outstanding customer experiences.
