Fresher Jobs Bhubaneswar
A Helpdesk Associate is the first point of contact for those with issues that pertain to technical issues. They provide first-level support for many IT questions. These professionals tend to work in a high-pressure setting, resolving disputes on a timely basis. Fresher Jobs Bhubaneswar
- A Helpdesk Specialist has the duties of diagnosing technical problems, providing instructions by work order, documenting issues and discussing details with customers.
Customer Support Representative
A Customer Support Representative answers customer questions through the telephone, email, online chat, or in person. They are focused on solving problems and delivering great support. As the case may be, they may discover technical issues, explain product functionality and handle orders, or returns. An efficient Customer Support Representative is empathetic, and has a high level of communication ability.
Help Desk Technician
A Customer Service Specialist is a professional dedicated to addressing, solving and relaying technical support to users who are having trouble with products. They have a strong understanding of computer systems and can address many issues. On top of that, THEY VERBALLY speak with customers in a business style that the end user doesn’t understand the technical & therefor simplicity.
Technical Support Agent responsibilities and duties The responsibilities and duties section is the most important part of the job description.
- Answering chat requests from customers
- Diagnosis of technical issues
- Providing solutions
- Recording of the customer communications and issues handled
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Service Desk Analyst
An IT Support Specialist is a valuable resource for any IT team. Their main priority is solving problems that occur with the computer network and/or network hardware/software. They are the initial point of contact for end users to report or get resolution of IT problems.
- Also, Service Desk Analysts will handle a lot of low level task busting (password resets, installing software, fixing hardware).
- Top Service Desk Analyst Skills Some of the essential capabilities of a successful Service Desk Analyst are excellent communication skills, capacity for problem-solving, and technical knowledge of common IT applications.
CX Associate
Description As a CX Associate, you’ll be the face of our company, ensuring that we give our millions of loyal users the best in-app experience possible! What you do is neutralize objections, process product/serv ice orders super quickly and provide a seamless customer experience.
- You’ll work closely with other teams in order to identify trends and lead strategies that improve the overall customer experience.
- Good problem-solving abilities are a must have.
- The ideal candidate is a passionate individual who excels in an extremely fast-paced environment.
- Working experience in a client facing role is a plus.
