PhonePe Jobs Bhopal
Delivering exceptional customer experiences is a key focus for any successful business. It’s more than just providing products; it’s about fostering lasting relationships that result in customers feeling appreciated. This involves a deep Customer Service jobs understanding of customer needs and desires, along with a authentic dedication to topping those expectations. PhonePe Jobs Bhopal
Roles and Responsibilities:
- Know the software inside out, checking for new updates and updates and bug fixes to ensure that requests for help are correct.
- Handle customer email, chats, and phone calls quickly and professionally while making sure that the customer’s concerns are addressed and communicated clearly.
- Elevate technical issues to the proper group for resolution.
- Collect customer feedback on their support experience to identify what customers want and need and provide feedback to product and development teams.
- Effectively use CRM and ticketing systems, regularly participating in training sessions to maintain knowledge of assistance tools and methods.
Skills Required:
Excellent written and verbal communication skills in English.
Excellent problem-solving and analytical abilities.
The patience and professionalism to respond back to customer questions.
Experience with a CRM and a ticketing system is a bonus.
You should the basics but more is a plus of IT/software concepts.
Minimum 1.5 year experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance sector
Education:
- UG: B.B.A/ B.M.S in Management
- PG: Any Postgraduate
- Ability to work alone and as part of a team
- Graduate(Fresher)/Undergraduate (Exp. Min 6 Month)/WFH
- 12th Pass/Diploma/Graduate with good written English & basic computer knowledge.
Join Our Customer Service Team?
Are you eager about supporting others? Do you thrive in a dynamic environment? If so, then our Service Team is the perfect place for you! We’re seeking for motivated individuals who are ready to make a difference.
As a individual of our team, you will be the first point of communication for our valued customers. You’ll address questions with understanding, ensuring a pleasurable customer journey.
- You’ll enjoy a attractive salary and comprehensive perks.
- Training and development are always available.
- Join our team
Offer personalized solutions to demonstrate that you value their business. By committing in a robust support infrastructure, you can provide a seamless and memorable experience for every customer.
