Token Operator Jobs Jaipur
the Metro Token Operator. They are in charge of collecting the fares, issuing tickets and/or tokens, and helping passengers navigate the station in a safe and efficient manner. They are responsible for operating the token counters and ticketing machines, providing cash-handling and fare and routing information to passengers, and keeping cash transactions balanced. Metro Token Operators are the face of the metro authority and provide the quality services expected. Token Operator Jobs Jaipur
Key Responsibilities
1. Token Issuance and Fare Collection
Issue metro tokens and smart cards by operating both manual counters and electronic machines.
Inform passengers of the metro fare policies and available travel cards as well as how to recharge those cards.
At the end of each shift, tokens and transactions should be balanced.
Ensure operating token stock is maintained, as well as the operating stationery.
2. Passenger Support and Customer Service
Give courteous and accurate assistance in the use of routes, arrival and departure schedules, platform directions, and travel regulations.
Provide assistance to senior citizens, disabled persons, and tourists as needed for particular travel arrangements.
Handle all passenger complaints in a respectful manner, and when necessary, provide them to the Station Controller for further review.
3. Cash Handling and Digital Transactions
Adhere to all policies and procedures regarding cash in order to protect the revenue collected.
4. Safety, Security \& Compliance
Make sure all users are following the rules while using the metro, such as using the entry/exit gates, and following the safety and no-smoking measures in place.
Make sure to look for any security issues and notify the station staff if you spot any security risks.
Protect the order and cleanliness around the Token Counters and all areas where Employees interact with the Public.
5. Technical Operations \& Troubleshooting
Do your best to troubleshoot issues with Ticket Vending Machines, POS systems, and access gate devices.
Be sure to notify the Operations team as soon as you notice any system errors or broken hardware.
After machines have been repaired or had their software updated, help in the testing of those machines.
Skills & Competencies Required
Basic verbal communication skills in English and in the local the language
Basic cash-handling and math skills
Ability to interact with customers in a friendly, respectful, and patient manner
Ability to stay focused and remain calm while completing a number of tasks, especially during busy hours
Basic computer skills, including knowledge of ticketing software
Strict adherence to your schedule with no absences, and the ability to closely follow SOPs
You must be physically fit enough to stand for long periods and complete shifts
Educational Qualification
Minimum of a High School diploma.
Preferred to have a Diploma/Graduate degree in any field.
Having a customer service or ticketing certification are considered a plus.
Experience Requirements
While those with no previous work experience are encouraged to apply, experience in customer service, retail, or the public transport system is beneficial.
Working Schedules
includes rotating subsets of morning, evening, nights, weekends, and holidays
Maintains constant client interactions and works in a high-stress environment situated in a busy metro station
Follows grooming and uniform protocols
Opportunities for Advancement
Senior Token Operator
Customer Service Representative
Station Controller / Station Chief
Administrative positions in revenue management or passenger services
Process of Selection
The selection process for a metro token operator involves a number of different phases.
Application Review
Candidates submit an application either electronically, or physically along with any supporting documents.
Review applications based on the set parameters of age, education, and other eligibility requirements.
Assessment
The assessment covers a number of essential skills required including mathematics, logical reasoning, general knowledge, and proficiency in customer service.
Interview / Personal Engagement
Management or human resources will examine the participants in the assessment to see how well they can articulate their thoughts, their disposition, and their ability to resolve a given situation.
The given situations are sometimes roleplay situations (e.g., dealing with an upset customer or resolving a fare dispute).
Medical and Fitness Assessment
Candidates must undergo a medical assessment to ensure they will not pose a liability to the public and themselves while working in a role that involves public transportation.
Verification of Documents
Candidates must submit their educational certificates, proof of identity and undergo a background verification.
Training and Qualification
Candidates that are selected based on the above listed processes will participate in organized 10 Days training that will cover different aspects of metro operations, machine use, safety regulations, and management of waiting passengers.
Candidates will receive a certificate once they complete the training and the accompanying tests.
Success Factors
A perfect Metro token operator is sociable, trustworthy, and solution-driven so customers have a smooth and safe experience for traveling via the metro and supporting smooth metro station operations.
What’s the Pay Range?
For a Token Operator, in the capital region (Jaipur Metro Rail Corporation/JMRC): the average figures of salary reported is almost in the range of ₹ 25,000 – ₹ 26,000 each month.
How To Apply JMRC Token Operator
If any interested candidate wishes to apply for the Token Operator post in Jaipur Metro, they can apply directly. Please read the information completely and then apply. Click on the “Apply Now” section, fill in your details, and submit the form. Make sure to pay the application fee. The application fee is mentioned in the description. Pay the application fee according to your category (ST, SC, General, etc.). After making the payment, submit the form. HR-Team will contact the candidate/applicant within 24 to 48 hours.
